Outsourcing is the 21st century’s Genghis Khan — it came and it conquered

Outsourcing is the 21st century’s Genghis Khan — it came and it conquered

According to Statista, the size of the global outsourcing services marketing is a whopping 104.6 billion dollars and it’s not hard to see why.

 

The talent, hunger to work, and the propensity to deliver more than expected abounds in countries like Taiwan, Philippines, and India. All of that for prices at 33% to 50% less, across the board.

 

But outsourcing might not work for everyone. In fact, not all businesses can claim to have made their outsourcing efforts pay off. Barring a few strategic and logistic issues as to why outsourcing might not work, it usually does.

 

Here’s how you make it happen:

 

Don the new leadership role

Throw what you know about leading people out of the window, in the traditional sense, and prepare for a new leadership role. The kind of leadership when delegation goes beyond sending memos and emails. It goes beyond your ability to inspire people just by your presence and the fact that you exude charm in meetings.

 

The new leadership much needed for outsourcing makes you a mere name or a handle (and rarely a face on Skype or video conference). Distances, lack of emotional handles, and tight deadlines are the monkey wrenches you’d now have to cope with.

 

Embrace the future of work

Resistance to outsourcing is detrimental to your entire plan to use outsourcing in the first place. You can’t do something right when you don’t believe in it. If you are half-minded about it, you’d get less of what you expect.

 

Outsourcing is the future of work. Telecommuting is the new normal. Competition for available jobs in your business isn’t from local or national candidates; it’s global. Either that or technology could soon replace entire industries.

 

Experiment little by little if you want to, but try it first on the path to be a believer.

 

Place emphasis on communication

By definition, outsourcing brings in remote work into consideration. That in turn brings in a whole new slew of challenges: the physical non-presence of employees, vendors, and even companies. Work happens elsewhere, management is done remotely, and you don’t have the luxury of long meetings coupled with human idiosyncrasies to deal with.

 

What you do have to do deal with is faceless communication (mostly email), anytime entries into project collaboration software, and crazy time zones.

 

Communication is already a critical requirement to how teams function. With outsourcing, it’s probably the most important, do-or-don’t-do-business requirement.

 

Set up expectations with your remote team about how and when this communication should happen.

 

Depend on Technology

Outsourcing happened because of the onslaught of technology; and it’s technology that helps drive outsourcing to meet your business requirements. The “borderlessness” is possible because of the Internet, the VoIP systems, the networks, cloud computing, and more.

 

The Internet is the great connector that found the bridge for you to take outsourcing to walk along the path of prosperity.

 

Learn to depend on technology and use it, instead of shying away from it.

 

Own up to it for your competitive advantage.

 

Outsoucing is the 21st century’s Genghis Khan — it came and it conquered

 

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MANGAL PAWAR in

HEAD OF CUSTOMER ENGAGEMENT & DELIVERY


Mangal Pawar is the Head of Customer Engagement & Delivery for US at Kalpavruksh. He has extensively worked with clients in establishing and growing their outsourced setups, and ensuring that the setups become effective & productive for their businesses. Having worked with companies like eConnect India and Infosys — the much celebrated Indian MNC that worked its way to the NASDAQ — Mangal’s rich experience in customer engagement and delivery isn’t an accident. It’s been worked to the bone and chiselled to finesse…! He is currently responsible for engaging with and facilitating growth of our US customers, by leveraging our unique & innovative engagement model.

 Mangal.Pawar@Kalpavruksh.Com
 +1 (201) 699 6908

TROND SKUNDBERG in

STRATEGIC ADVISER

Trond Skundberg is a digital advisor specializing in India outsourcing and conceptualization for digital entrepreneurs. Trond is visionary and execution specialist, rolled into one. He is the board member of the Norway India Chamber of Commerce and Industry and the CEO of Skundberg Limited. He’s been on the board for many other companies such as Devant Digital Media, Zett Interactive, and blogs at MyFantastic India . Trond is a big-picture visionary, a serial entrepreneur, and a passionate enthusiast on technology.

 Trond.Skundberg@Kalpavruksh.Com
 +47 97 025 025

NIELS AHLMANN-OHLSEN in

BOARD MEMBER

Neils Ahlmann-Ohlsen has been on continuous love affair with India ever since he started a production company in Pune circa 1978. He worked as a consultant for the former Daimler Chrysler Aerospace AG, Noxitest AG, and B & W Energy A/S since the year 2005. Neils also worked in the capacity of a European Director of PCS Technology Ltd, the company co-founders of Kalpavruksh Technologies were associated with. Neils, however, has more to him than just work. He is best known in Denmark for his political work with 17 years as a conservative MP. Neils is also the chairman of the Indian forum in Denmark and also for the board of Lotek A/S.

MARTIN DOMMERBY in

MANAGING DIRECTOR, KALPAVRUKSH TECHNOLOGIES

Martin Dommerby is the Managing Director of Kalpavruksh Technologies, and a sales person at heart. Having worked (and continues to) as a board member on many innovative and technology companies, he is the harbinger of hope where business meets technology. Martin is a believer in the human cloud. While he is the epitome of success himself, his vision for a free, open, and borderless world where work is just a click away drives him to be a staunch advocate of outsourcing. As an able manager, he brings the best people have to offer to the advantage of his company’s global clientele.

 Martin.Dommerby@Kalpavruksh.Com
 +45 2624 6462

MICHAEL FRIANG JENSEN in

DIGITAL PROJECT MANAGER

Michael Friang Jensen is our Digital Project Manager at Kalpavruksh in Denmark. Specializing in technology and business, digital concepts, Michael is adept at handling strategic business applications of commerce, marketing, and project management. Michael bring concepts to digital format, manage projects efficiently, deal with a global workforce of distributed talent, and has his pulse on the ever-changing opportunities in digital media.

 Michael.Friang@Kalpavruksh.Com
 +45 2728 8404