Support

Microsoft Dynamics Support Services: The smart way

What can give you an edge in the way you organize and run your customer support? Relieving your consultants from the most trivial tasks could be one answer. Assigning change requests to a cost-efficient offshore partner without compromising quality could be another.

 

Kalpavruksh’s offshore based support services for Microsoft Dynamics will help you “keep the lights on” in a cost effective way while continuously improving the functionality of the application.

Our offshore based model provides:

How-to support

Technical support

Minor changes to the application functionality

Mini Projects that enhance application functionality

ITIL Support and Maintenance

The support teams leverage ITIL based processes to deliver on Service Level commitments. All user interactions are managed using state of the art ticketing system and is augmented with voice and/or email communication modes. The service delivery and operations is managed using metrics that focus on outcomes versus effort. Our governance model allows a performance oriented review of support.

 

Kalpavruksh offers flexible pricing models starting from Time and Material based engagement to outcome based with penalties and rewards linked to objective performance measures such as On Time Delivery, First Call Response, First Call Resolution, First Time Right, Innovation Index.

Calculate your price

Recent Support Posts

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MANGAL PAWAR in

HEAD OF CUSTOMER ENGAGEMENT & DELIVERY


Mangal Pawar is the Head of Customer Engagement & Delivery for US at Kalpavruksh. He has extensively worked with clients in establishing and growing their outsourced setups, and ensuring that the setups become effective & productive for their businesses. Having worked with companies like eConnect India and Infosys — the much celebrated Indian MNC that worked its way to the NASDAQ — Mangal’s rich experience in customer engagement and delivery isn’t an accident. It’s been worked to the bone and chiselled to finesse…! He is currently responsible for engaging with and facilitating growth of our US customers, by leveraging our unique & innovative engagement model.

 Mangal.Pawar@Kalpavruksh.Com
 +1 (201) 699 6908

TROND SKUNDBERG in

STRATEGIC ADVISER

Trond Skundberg is a digital advisor specializing in India outsourcing and conceptualization for digital entrepreneurs. Trond is visionary and execution specialist, rolled into one. He is the board member of the Norway India Chamber of Commerce and Industry and the CEO of Skundberg Limited. He’s been on the board for many other companies such as Devant Digital Media, Zett Interactive, and blogs at MyFantastic India . Trond is a big-picture visionary, a serial entrepreneur, and a passionate enthusiast on technology.

 Trond.Skundberg@Kalpavruksh.Com
 +47 97 025 025

NIELS AHLMANN-OHLSEN in

BOARD MEMBER

Neils Ahlmann-Ohlsen has been on continuous love affair with India ever since he started a production company in Pune circa 1978. He worked as a consultant for the former Daimler Chrysler Aerospace AG, Noxitest AG, and B & W Energy A/S since the year 2005. Neils also worked in the capacity of a European Director of PCS Technology Ltd, the company co-founders of Kalpavruksh Technologies were associated with. Neils, however, has more to him than just work. He is best known in Denmark for his political work with 17 years as a conservative MP. Neils is also the chairman of the Indian forum in Denmark and also for the board of Lotek A/S.

MARTIN DOMMERBY in

MANAGING DIRECTOR, KALPAVRUKSH TECHNOLOGIES

Martin Dommerby is the Managing Director of Kalpavruksh Technologies, and a sales person at heart. Having worked (and continues to) as a board member on many innovative and technology companies, he is the harbinger of hope where business meets technology. Martin is a believer in the human cloud. While he is the epitome of success himself, his vision for a free, open, and borderless world where work is just a click away drives him to be a staunch advocate of outsourcing. As an able manager, he brings the best people have to offer to the advantage of his company’s global clientele.

 Martin.Dommerby@Kalpavruksh.Com
 +45 2624 6462

MICHAEL FRIANG JENSEN in

DIGITAL PROJECT MANAGER

Michael Friang Jensen is our Digital Project Manager at Kalpavruksh in Denmark. Specializing in technology and business, digital concepts, Michael is adept at handling strategic business applications of commerce, marketing, and project management. Michael bring concepts to digital format, manage projects efficiently, deal with a global workforce of distributed talent, and has his pulse on the ever-changing opportunities in digital media.

 Michael.Friang@Kalpavruksh.Com
 +45 2728 8404